alt.living, LLC Privacy Principles
alt.living, LLC takes your privacy seriously. This policy was updated on May 26, 2023.
The following principles guide our treatment of your personal information:
1. We value the trust you place in alt.living when sharing your personal information with us.
2. We strive to be transparent with you about what personal information we collect, what we do with it and with whom we share it.
3. We endeavor to work with you to address your concerns about how we use your personal information.
4. We strive to take steps designed to secure your personal information and reduce the risk it will be misused.
Effective: May 26, 2023
("alt.living," "we," "us", or “our”) collect, use, share and otherwise process personal information in connection with our websites, applications, and other online platforms which link to or display this Policy as well as our offline activities. This Policy is not, however, a contract and does not create any legal rights or obligations.
When we use the term “personal information” in this Policy, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you. It does not include aggregated, deidentified or anonymized information that is maintained in a form that is not reasonably capable of being associated with or linked to you.
TYPES OF PERSONAL INFORMATION WE COLLECT Contact Information.
We may collect your name, mailing address, telephone number and email address. We may also collect your mobile phone number.
We may collect your credit card number, related security codes, billing address and credit card status.
Depending on how your interact with us, you may provide us with online identifiers associated with you, such as your Universal ID, social media ID or we may add in an identifier when you visit our sites.
We may collect information on what buttons or parts of the site you interact with APIs or other similar technology.
We may collect personal information about the items you viewed, added to your cart, purchased, product concerns or returned.
Information You Post.
We may collect personal information you post in a public space on our site.
Social Media Information.
We may collect personal information you post on our social media pages. We may also collect your social media profile information and personal information posted on your page.
Information You Submit.
We may collect personal information when you send us a message through forms, event page or similar features on our site. We may also collect personal information when you enter a promotion, survey, review or quiz. This may include photos, videos and other user-generated content that you submit.
We may collect your birthdate and zip code.
Device & Network Information.
We may collect the type of device you use to access our site. For example, we may also collect your device identifier, geolocation, hardware model, network related information, IP address or operating system.
Log and Analytics Data.
If you use our website, we may collect information about the browser you are using. We may look at what site you came from.
Medical Related Information.
If you choose to have a medical consultation or take our tests or surveys, we may receive from you directly certain health related information to better serve you, such as health history, pregnancy wellness information and other related information, other prescriptions or supplements that you may use, dietary habits, sleep habits, and health and wellness habits.
HOW WE COLLECT YOUR PERSONAL INFORMATION
We collect your personal information in the following ways:
Directly From You. For example, when you:
Register for an account.
- Purchase products or services through our site.
- Sign up to receive promotional communications.
- Join a loyalty, rewards or similar program or club.Contact us directly.
- Participate in one of our promotional sweepstakes, contests, surveys, booths, or focus groups.Interact with our social media pages or other promotional advertising sites.
- Install and use any mobile apps, as may be applicable.
- Visit and navigate our site on any device.
- Click on sponsored links.
From Third Parties. We may receive personal information about you from other sources. For example, this may include receiving personal information from:
Our affiliates, business partners, and companies that co-sponsor our promotions.Third party sites, including those that allow you to integrate your third-party account with your alt.living account.
- Family, friends and others who provide your personal information to us because they think you may be interested in our products and services or they want to share a product or service with you.
- Companies that provide personal information to supplement what we already know about you, including data analytics firms and data aggregators. Certain third parties might link your name or email address to other information they have collected. That might include past purchases made offline or online. It might also include online usage information.
- Publicly Available Sources, including social media sites and public databases.
By Combining Personal Information. For example, we may:
Combine personal information that we collect offline with personal information we collect through our site.Combine personal information we collect about you from the different devices you use to access our site.Combine personal information we get from third parties with personal information we already have about you. Some of this information may be considered “sensitive” under the laws of certain jurisdictions (“Sensitive Information”). Whether information is Sensitive Information will depend on the laws of your jurisdiction, please refer to your state specific notices.
HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information in the following ways:
To Provide Our Products and Services.
This could include fulfilling your requests for products or services. It could also include processing purchases or other transactions. This could mean responding to a customer service issue.
To Improve Our Products and Services.
We may use your personal information to make our site, products and services better and for research and development purposes. We may also use your personal information to customize your experience with us.
To Understand Your Interests.
We may use your personal information to better understand your preferences and to make recommendations to you so that we can provide products that interest you and create your own personal profile of these preferences, trends and interests.
To Respond to Your Requests or Questions.
This may include responding to your feedback or notifying you if you win a promotion.
To Communicate With You.
We may communicate with you about your account or our relationship. We may also contact you about this Policy or our sites terms and conditions.
To Determine Your Eligibility.
We may use your personal information to verify your identity or determine your eligibility for some of our products, services and promotions. For example, this may include verifying your date of birth and state of residence.
For Security and Infrastructure Purposes.
This could include protecting our company and consumers who use our products and services. It may also include protecting our site and establishing business continuity systems and backups.
To Send Push Notifications.
If you use our mobile apps or sign up for text message alerts, we may send you push notifications about new products, drops or special offers.
HOW WE SHARE YOUR PERSONAL INFORMATION
We may share your personal information in the following ways:
We may share your personal information within alt.living.
With Our Service Providers.
We may share your personal information with third parties who perform services on our behalf. This may include merchandise, payment processors, fraud and security solution providers, subscription services, shipping, logistics, customer service, cause marketing, technology, loyalty, marketing and email vendors.
With Our Business Partners.
This may include a third party that co-sponsors a contest or promotion. To Comply With the Law or To Protect Ourselves or Third Parties.
This could include responding to a court order or subpoena. It could also include sharing personal information if a government agency or investigatory body requests. We might share personal information when we are investigating potential fraud. This could include fraud we think has occurred during a sweepstakes or promotion. We may also share information if you are the winner of a sweepstakes or other contest with anyone who requests a winner’s list.
For Other Reasons We May Describe to You.
CHILDREN UNDER 13
Our site is intended for adults. We do not knowingly collect or solicit any information from anyone under the age of 16 though our site or various social media accounts. In the event that we learn that we have inadvertently collected personal information from a child under age 16, we will delete that information as quickly as possible. If you believe that we might have collected personal information from a child under 16, please contact us at privacypolicy@
CHOICES REGARDING YOUR PERSONAL INFORMATION
You can opt out of receiving our marketing communications. Note that you will still receive non-marketing or transactional messages from us, including messages about your account and responses to your inquiries. To opt out of receiving our marketing communications, you can contact us as follows:Send us an email at: email@example.com.
For promotional emails or text messages, follow the unsubscribe or STOP instructions included with the marketing communication.
Cookies & Other Tracking Technologies:
Matomo and Advertising:
We use Matomo to better understand how our users interact with our site and such data is shared with Matomo. For information on how Matomo collects, uses and processes data, as well as how you can control information sent to Matomo, review Matomo’s site https://matomo.org/matomo-cloud-privacy-policy/
SECURITY AND RETENTION OF DATA
The Internet is not 100% secure. Like all businesses, we cannot guarantee the security of the personal information you provide to us via the site. We have, however, taken reasonable security measures to reduce the risk that the personal information you provide us will be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction. We encourage you to use caution when using the Internet. A user id and a password are needed to access certain areas of the site. It is your responsibility to protect your username and password. We retain your Personal Information for as long as it is reasonably necessary to fulfill the business purposes for which the Personal Information was collected and received. The duration is limited to time necessary to fulfill the purposes for which the information was collected, in light of any restrictions or deletions you might request, as well as our need to address our legal obligations or rights.
STORAGE OF INFORMATION:
Personal Information we maintain may be stored in or outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your personal information to the United States. This site is intended for use in the United States and is subject to the laws of the United States, which may not provide the same level of protections as those in your own country.
LINKS TO THIRD-PARTY SERVICES:
Our Platform may contain links to other third-party sites, plug-ins, applications or other online services. If you click on a link to a third-party site or other online service, you will be taken to a site or other online service we do not control and that is not governed by this Policy. We are not responsible for the privacy practices used by third-party sites and other online services. We suggest that you read the privacy policies of those sites and other online services carefully.
HOW TO CONTACT US:
If you have any questions, comments or concerns with respect to our privacy practices or this Policy, or wish to update your information, please feel free to contact us at firstname.lastname@example.org
CHANGES IN POLICY:
From time to time, we may change our Policy. We will notify you of any material changes to our Policy as required by law. We will also post an updated copy of this Policy on our site. Please check our site periodically for updates.